Question 1

Are your products authentic?

Accepted Answer

Every product is designed and manufactured by Rosé to our own standards. We never resell third-party goods, so authenticity is guaranteed.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major cards through Stripe, as well as PayPal. All transactions are encrypted and secure.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.

Question 4

How long does shipping take?

Accepted Answer

Domestic orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on location and customs.

Question 5

How can I contact you?

Accepted Answer

You can reach our team via the Contact Us page or email. We typically reply within one business day.

Question 6

Can I use these products every day?

Accepted Answer

Absolutely. Our formulas are designed for daily use and are gentle enough for most skin types. Patch test new products first.

Question 7

What if my order arrives damaged?

Accepted Answer

We are sorry if that happened. Contact us within 14 days with a photo and we will send a replacement or refund right away.

Question 8

How do I track my order?

Accepted Answer

Once your order ships, you will receive a tracking link by email. You can use it to follow your package every step of the way.

Question 9

Can I cancel or change my order?

Accepted Answer

If your order has not yet shipped, contact us right away and we will do our best to accommodate changes or cancellations.

FAQ